Careers

Cybersoft PrimeroEdge is powered by passionate people who invest their time and talents into helping our customers succeed. We have exciting things happening and are growing rapidly. We are looking for team members who want to be part of our growth and part of our family. Most importantly, we are looking for people who want to be part of something bigger than selling a product or providing a service. We are helping schools feed children, which in many cases is the only meal they may receive each day.

Openings

We are looking for a talented and competitive Solutions Expert for the Solutions Team that thrives on building relationships with customers and prospects in order to help them achieve excellence in their child nutrition program with our software solutions. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable with lead generation, qualifying prospects and closing sales.

The prime Solutions Expert candidate is:

• Proficient with Web presentation tools.

• Experienced with CRM tools.

• Excellent with verbal and written communication.

• A strong listener and presenter.

• A skilled multitasker, with the ability to prioritize, organize, and manage his or her time effectively.

• Self-managed, and takes initiative to start and complete tasks without constant direction.

• Eager to learn.

• A team player, and works well with others.

• Able to display confidence in a variety of circumstances.

• Skilled in building relationships, with a desire to engage with customers and prospects

• Confident in nurturing leads from prospect to customer.

• Comfortable with traveling (potentially) up to 20%, and must be able to lift 50 pounds.

As A Business Analyst You Will:

• Review and analyze existing functionality for areas of improvement

• Interact with internal and external customers to discover needs to design new features and functionalities

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs

• Work in Scrum environment and proactively communicate and collaborate with customers and the team as needed to design software to help K-12 school nutrition professionals achieve excellence

• Occasionally train end-users especially in the early stages of large projects

• Travel from time to time as needed to gather first-hand information from customers

Who You Are:

• You are an excellent communicator. You interact professionally with a diverse group of people including executives, managers, and subject matter experts via phone, email, and occasional on-site meetings

• You can learn a large proprietary software suite quickly and thoroughly

• You are innovative and eager to implement new ideas

• You are detail-oriented with a strong work ethic

• You have a knack for explaining complex processes/instructions to end-users

• You have an undergrad degree or equivalent

As A Customer Care Specialist You Will:

• Understand PrimeroEdge software as it relates to our customers and industry

• Stay abreast of upgrades and new features, documenting new troubleshooting steps as needed

• Deliver helpful, interesting, innovative, and effective technical support to external customers and log detailed information for each contact

• Provide clear written and verbal step-by-step instructions to be understood by customers and team members

• Diagnose and resolve technical issues while documenting resolution and knowledgebase articles

• Partner with other team members to resolve customer issues through collaboration and teamwork

• Improvise, think creatively and find the solution when it may not be clear

• Evaluate information gathered from multiple sources to distinguish user requests from the underlying true needs

• Review and analyze your customers’ use of the PrimeroEdge software to identify areas that can be optimized

• Educate customers via phone, email, and screen sharing sessions on features they are not utilizing to their fullest

• Build stronger business relationships through each customer touch-point.

• Engage in special projects to support the success of our team and our customers

• Constantly learn and grow your skill set

Who You Are:

• You have a Bachelor’s degree or equivalent work experience

• You are a customer-focused professional with at least 1 year of experience in customer service or customer support

• You have a genuine desire to help people and understand that on occasion helping someone may require flexible working hours

• You have a strong knowledge of MS Office applications including Outlook, Word, Excel, and PowerPoint

• You can learn a large proprietary software suite quickly and thoroughly

• You are detail-oriented with strong work ethics and are self-driven

• You like figuring out puzzles and solving problems

• You have a keen sense of ownership and a bias for action

• You are an excellent communicator. You easily interact professionally with a diverse group including executives, managers, and subject matter experts via phone, email and occasional on-site meetings (less than 10% of travel is possible)

• You thrive on listening to customer needs and desires then communicating those needs clearly to our internal teams

• You have a knack for explaining complex processes/instructions to end-users

• You are comfortable in a fast-paced environment and can contribute as an individual or as a team member

• You understand the value of building customer relationships virtually with the goal of continued loyalty and advocacy

Responsibilities:

• Perform product design, development, bug verification, release testing and support on applications

• Work on complex technical problems and provide elegant solutions

• Collaborate with remote team

• Mentor junior team members and shares best practices

Requirements:

• Three or more years of programming experience in C#, ASP.NET and SQL Server (2008 and higher)

• Two or more years of experience in JavaScript and JQuery

• Three or more years of object oriented design skills and familiarity with advanced Microsoft patterns and practices

• Experience in Web Services (REST/SOAP/XML)

• Experience in Angular JS

• Excellent written and verbal communication skills are must

• Strong unit and integration test experience

Nice to Have:

• Experience in an agile environment

• Experience in Bootstrap and responsive web designing

• Experience in HTML 5, CSS3, ASP.net Razor, Telerik Controls

• Two or more years of experience in ASP.net MVC

Qualification:

• MS in computer science

As A Content Specialist You Will:

• Create blog articles

• Manage social media interaction, status updates and community engagement

• Establish process for, manage and execute on-going content projects with established templates and editorial calendars

• Provide website management and updates

• Participate in landing page creation

• Assist with content creation – creative videos, industry whitepapers, educational webinars, presentations, etc

• Draft and distribute press releases

• Possess a strong understanding of website technology, social and email marketing including SEO, SEM, Social Media platforms

• Work in a fast-paced environment where the demands and directions of the work are constantly changing

• Bring experience writing against an editorial calendar

Who You Are:

• Master’s Degree in Marketing/ Communications/Business

• Excellent writing skills with up to 2 years of writing a variety of content such as blogs, web articles and more

• Demonstrate effective independent thinking

• Present a very strong work ethic

• Exhibit tons of energy, passion, humor, and enthusiasm

• Willingness to grow on a young team

• Proficiency in Microsoft Office

• Understanding of all social media platforms

• Understanding of search engine optimization

• Experience with WordPress

As a Customer Success Mentor you will:

• Understand PrimeroEdge modules in the functional and technical areas of our software as they relate to customer environments

• Guide the customers through the implementation process and maintain project details using SharePoint

• Provide configuration training and QA sessions to include how PrimeroEdge helps them meet USDA guidelines

• Work closely with customers to prepare data imports and exports

• Partner with other team members to resolve customer issues through collaboration and teamwork

• Adhere to company and industry best practices and techniques in processes and procedures in the delivery of support

• Engage in special projects to support the success of our customers

• Provide phone and email support with direct customer contact, logging detailed information for each contact

• Provide written and verbal step by step instructions to be understood by customers and team members

Who You Are:

• Bachelor’s degree or equivalent work experience

• Minimum of one year working with K-12 food nutrition software

• Minimum of one year experience in a customer support or customer service role

• Strong to advanced working knowledge of MS Office applications, including Word, Excel, and PowerPoint

• Ability to improvise, think creatively and find the solution when it may not be clear

• Ability to prioritize and perform multiple high priority tasks concurrently with minimal direction

• Ability to learn software solutions quickly using pre-release documentation and pre-release software

• Excellent written and verbal English skills for the purpose of customer communication

• Genuine interest / aptitude in working with people, ability to work in fast paced environment with multiple projects, problem solve and team play

• Ability to work independently without supervision, is detail oriented and works well under pressure

• Ability to work some flexible hours, including time before and after normal business hours, weekends and holidays if the need arises

• Ability to travel around the school district as needed

• Experience in the K-12 Food Service Industry

Apply Now