Careers

Cybersoft PrimeroEdge is powered by passionate people who invest their time and talents into helping our customers succeed. We have exciting things happening and are growing rapidly. We are looking for team members who want to be part of our growth and part of our family. Most importantly, we are looking for people who want to be part of something bigger than selling a product or providing a service. We are helping schools feed children, which in many cases is the only meal they may receive each day.

Openings

As a UI/UX Designer you will:

• Ensure that design concepts are appropriate for the target audience and programmatic goals of the clients

• Develop interactive wireframes

• Properly transition interactive wireframes into high-fidelity visual design mockups

• Produce HTML, CSS, templates, and other code necessary for proper appearance and functionality across a wide range of web browsers, Apps and platforms

• Gather design requirements from product managers and present design concepts, wireframes, prototypes, process flows and mockups to product managers

• Demonstrate the ability to perform rapid prototyping and wire-framing using software such as Balsamic, familiarity with Bootstrap a plus

• Be organized, able to work autonomously, with the ability to quickly reprioritize projects in a fast-paced, ever changing environment

Education:

M.S / B.S. (focus in Human Computer Interaction, Psychology, Information Systems, Computer Engineering, or related area of study)

Responsibilities:

• Design and develop full stack .Net web applications, helping build the future of our technology application system

• Work with Product and QA teams while applying strong analytical and problem-solving skills to deliver high-quality software that meets the needs of our clients and stakeholders

• Deliver peer code reviews and mentor less experienced developers

Requirements:

• MS degree or equivalent with a minimum of 6-8 years work experience including building large scale E-Commerce applications

• Expert in C# and .NET

• Expert in object oriented programming and design patterns

• Proficient in Web development using jQuery, HTML5, and CSS

• Intermediate to advanced skills in ASP.NET MVC , ASP.NET Web API and ASP.NET webforms

• Angular 2 experience a plus

• Cloud development experience a plus, particularly with Microsoft Azure

• Advanced proficiency with Microsoft SQL Server and SSRS

Qualifications:

• Self-driven leader as a participant of a high-performing development team

• Bright and engaging with start-up energy and passion

• Flexible and able to change direction as the business and technology evolves and changes

• Enjoys an agile development environment

• Scrum methodology experience a must

• Good Interpersonal and communication skills

• Cares about the team culture

• Experience with TFS is a plus

• Ability to lead the team in the execution of a project

The Customer Care Specialist plays a key role in helping our customers solve software issues, build knowledge, increase user adoption and promote best practices through the delivery of high quality PrimeroEdge software support enabling schools across the nation to feed children.

As a Customer Care Specialist you will:
• Understand PrimeroEdge software as it relates to our customers and industry.
• Stay abreast of upgrades and new features, documenting new troubleshooting steps as needed.
• Deliver helpful, interesting, innovative, and effective technical support to external customers and log detailed information for each contact.
• Provide clear written and verbal step-by-step instructions to be understood by customers and team members.
• Diagnose and resolve technical issues while documenting resolution and knowledgebase articles.
• Partner with other team members to resolve customer issues through collaboration and teamwork.
• Improvise, think creatively and find the solution when it may not be clear.
• Evaluate information gathered from multiple sources to distinguish user requests from the underlying true needs.
• Review and analyze your customers’ use of the PrimeroEdge software to identify areas that can be optimized.
• Educate customers via phone, email, and screen sharing sessions on features they are not utilizing to their fullest.
• Build stronger business relationships through each customer touch-point.
• Engage in special projects to support the success of our team and our customers.
• Constantly learn and grow your skill set.

Who you are:
• You have a Bachelor’s degree or equivalent work experience.
• You are a customer-focused professional with at least 1 year of experience in customer service or customer support.
• You have a genuine desire to help people and understand that on occasion helping someone may require flexible working hours.
• You have a strong knowledge of MS Office applications including Outlook, Word, Excel, and PowerPoint.
• You can learn a large proprietary software suite quickly and thoroughly.
• You are detail-oriented with strong work ethics and are self-driven.
• You like figuring out puzzles and solving problems.
• You have a keen sense of ownership and a bias for action.
• You are an excellent communicator. You easily interact professionally with a diverse group including executives, managers, and subject matter experts via phone, email and occasional on-site meetings (less than 10% of travel is possible).
• You thrive on listening to customer needs and desires then communicating those needs clearly to our internal teams.
• You have a knack for explaining complex processes/instructions to end-users.
• You are comfortable in a fast-paced environment and can contribute as an individual or as a team member.
• You understand the value of building customer relationships virtually with the goal of continued loyalty and advocacy.

PrimeroEdge Business Analyst will
• Review and analyze existing functionality for areas of improvement.
• Interact with internal and external customers to discover needs in order to design new features and functionalities.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs.
• Assimilate stakeholder priorities resulting in a prioritized, estimated and groomed Product Backlog.
• Work in Scrum environment and proactively communicate and collaborate with customers and the team as needed to design software to help K-12 school nutrition professionals achieve excellence.
• Design/mockup new User Interfaces to create the optimal user experience.
• Demonstrate new and existing functionality to both internal and external users.
• While training is not the primary responsibility, some end-user training may be required especially in early stages of large projects.
• Travel from time to time as needed to gather first-hand information.

Who you are
• You are an excellent communicator. You easily interact professionally with a diverse group including executives, managers, and subject matter experts via phone, email and occasional on-site meetings.
• You can learn a large proprietary software suite quickly and thoroughly.
• You are innovative and eager to implement new ideas.
• You are detail-oriented with strong work ethics.
• You thrive on listening to customer needs and desires then communicating those needs clearly to our internal development team.
• You are comfortable preparing and presenting detailed presentations for internal and external customers.
• You have a knack for explaining complex processes/instructions to end-users.
• You know how to drive projects and get things done through a team of individuals.
• Have an undergrad degree or equivalent

The Content Specialist will be an integral member of the Content Marketing team. The main responsibilities for this position involve maintaining standards for content creation, while ensuring professional quality on all published content.

As a Content Specialist you
• Must have prior experience with SEO and marketing analytic tools
• Must be proficient in social media management, including engagement tracking and analytics
• Have prior copy writing experience, including blogs, eBooks, marketing emails, and product descriptions
• Must have good presentations skills for industry conferences and webinars
• Have past experience in a creative role or natural ability to “think outside the box”
• You have the ability to work in a fast-paced environment where the demands and directions of the work are constantly changing
• Have experience with storyboarding and aspects of video and image editing or creation a plus

Who you are
• You have a Degree in Marketing, Business, or a related field
• You have understanding of all social media platforms
• You have excellent writing skills with up to 2 years of writing a variety of content such as blogs, web articles and more
• Google Analytics certificate is preferred
• You have a very strong work ethic
• You demonstrate effective independent thinking
• You have tons of energy, passion, humor, and enthusiasm
• You must have the willingness to grow on a young team
• You have experience with WordPress
• You have an understanding of search engine optimization

Apply Now

To apply for a position, please send your résumé to careers@primeroedge.com.