Training Customization

PrimeroEdge’s experienced trainers recognize the fact that end-users will have varying levels of technical and procedural expertise. Years of experience understanding the wide range of end-users has molded PrimeroEdge’s training approach to ensure all trainees learn PrimeroEdge so that they can take full advantage of this robust system. We offer conventional classroom, online, and webinar style training methods to allow for a solution that best fits each customer’s needs.

PrimeroEdge’s conventional training utilizes a classroom instruction approach that features stand-up instruction, individualized training workstations, and multi-media presentations. It may be feasible to train many users at once in a Regional meeting type setting. District personnel can also be trained so that they can later train other users and provide technical assistance as needed.
Online training is offered for those who may be limited in travel availability or small classes where organizing travel and meeting facilities does not make sense. Online training uses the same curriculum as the conventional training class and will include polls, quizzes and other tools to encourage online interaction.

There is a lot to learn and often questions come up after the training when the real work begins. For this reason, we offer online training Q&A sessions. These are live sessions facilitated by a PrimeroEdge expert who allows users to ask questions directly from their live data. All attendees can benefit from the answers since they may have a similar question currently or might run into the same scenario soon.
Online Q&A sessions are ideally suited for follow-up training for State and district personnel where we discuss frequently asked questions as well as answer more in-depth questions that may not have arisen during the original training.

Webinars offer similar benefits as online training session on a larger scale. School districts often take advantage of PrimeroEdge webinars because they provide the benefit of greater flexibility by offering multiple date and time options so that each user has greater control over their learning experience.
In addition to standard training, webinars are offered on timely topics of interest throughout the year. For example, a webinar may be held to review any changes in USDA nutritional requirements or major changes to the PrimeroEdge interface.

Webinars are recorded and made available on a regular basis. These are ideal for new employees and refresher training throughout the year. Webinar recordings can be watched at any time that is convenient and can even be paused when needed.
  • Learn your way with adaptive training options
  • Online help guide providing in-depth instructions one stop at a time
  • Knowledgeable trainers specializing in training initiatives
  • Recorded training webinars to help you study up at your convenience
  • Each module is broken down into several, easy-to-schedule trainings to prevent confusion

Training Tools

“Amigo,” our online help guide, provides step-by-step instructions to guide you through completing various tasks in PrimeroEdge. “Amigo” prompts you one step at a time and waits while you complete each step before moving forward. This is useful when working with PrimeroEdge for the first time, working in a new area of PrimeroEdge or when you don’t complete a task often enough to memorize it. The guide uses smart search technology to search for words, phrases or anything in between.
“Amigo” even determines where you are in the process when you seek help and starts you from that step instead of the beginning and you can close the guide at any time. This guide minimizes training needs after project training has been completed and reduces overall training costs.

PrimeroEdge uses an innovative and easy-to-use scheduling solution to allow each trainee to better control their learning schedule. To schedule online training, each attendee will simply select the module, topic, Trainer and time. Training will automatically be scheduled and the customer will automatically receive an email with meeting details and a link to the conference call. Webinar registration is handled in a very similar fashion. When people have greater control over scheduling themselves, they are more likely to attend the session and be ready to learn when the session starts.
Our scheduling tool provides on-demand training reports to verify training that is scheduled and attendees that have registered. Training reports can be a valuable project assessment tool to help plan and manage training sessions. For example, if we notice that only 30% of registered attendees show up for Wednesday classes but other days average a 75% attendance rate, then it may be determined that Wednesdays are not an effective day to schedule sessions.

A training environment provides a “safe” place to learn without fear of causing damage. Trainees can learn more when they get to practice what is being taught. PrimeroEdge will “refresh” this website periodically with all parties’ agreement so that it is an accurate representation of the current version and data set available in the production environment.

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“Cybersoft sent personnel up to Alaska to help with training our Server/Cashiers. From day one it was a whirlwind experience. The depth of the programs involved is fantastic.”
Chris Johnson, Matanuska Susitna Borough School District, AK