If you work in child nutrition, obviously the students are your main customers. It is important to communicate with the students at a level they understand. This means your communication tactics will vary with the students’ ages. Give them a smile as they pass through the line or spot you in the hallway; you never know how your positivity can rub off on them. Be assertive with your students when needed (ex: reminding students of an unpaid meal charge, moving the line along, etc.), but don’t be grumpy! School can be tough, and sometimes it takes a negative toll on students’ moods throughout the day. If you see students looking sad or stressed, tell them hello and that you hope they have a good day. It could really turn their day around!
As we discussed in the first installment of this communication series, listening is the very first fundamental of communication. Listen to your students! Find out what their concerns are, or let them tell you what they want to see on the menu. It’s important to keep the customer happy, and making sure you are listening to your customers is a step in the right direction.