Tell me about a call that stands out in your mind.
I’ve had people tell me they love me so much, that I saved their entire week, took a big load of stress out of their life. To me it was a small change I made, but resulted in so much more appreciation than I could have expected. Other calls that stick out to me that I take pride in, is when I reach a customer who was dissatisfied with the support they have received so far. I take that into consideration and make sure I do everything I can to change their perspective, and most importantly, resolve their issue.
What was your favorite food in the cafeteria growing up?
Funny story: in high school I was on the wrestling team, so I rarely got to eat the cafeteria food because I needed to lose weight for my bracket. But when I did get to eat, I would destroy some Doritos nachos until I was sick.
What’s your favorite food or cuisine now?
It would have to be my dad’s homemade wood-fired pizza. He crafts it by hand in his backyard with ingredients imported from Italy. It’s pretty delicious; he has it down to a science.
Toppings? My favorite is when he does the pork and onion, because he smokes the pork 16 hours and takes onions from the garden. It’s to die for.