Users don’t always have the time to chat or explain their issues to a technical support agent. That’s totally okay! PrimeroEdge also offers built-in support resources at your fingertips to help you get through your tasks.
Amigo, our built-in help guide, is there to provide step-by-step instructions to help you complete various tasks in PrimeroEdge. Amigo will prompt you one step at a time and allow you to move forward at your own pace. This is useful if you are working in a new area of PrimeroEdge, completing a task that is outside of the norm, or just using PrimeroEdge for the first time. Using smart search technology, Amigo is able to pull results based on words, phrases, and anything in between. It can even determine where you are in the process, start you from that step, and guide you for as long as you need it. Amigo also houses our online library of product manuals, release notes, webinars, video tutorials, and marketing tools.
PrimeroEdge even offers quick access task guides throughout each module so that users don’t have to search or navigate anywhere else to view it. Users can open user guides or help videos directly from the screen to instantly find the resources they need.
With the help of our Customer Care team, our bi-monthly customer newsletters also keep customers up to date with new information on support services, product release details, and other valuable resources throughout the year as it applies.