Customer Support Cares
Our Customer Care Specialists dedicate their time, energy, resources, and care towards improving our partners’ experiences with PrimeroEdge. Whether it’s solving questions or concerns, performing wellness checks to see how customers are doing and feeling about the program, or providing district release notes so everyone has the most up-to-date information – Customer Care does everything with the idea that our customers come first. That’s because at the heart of it all is gratitude. Gratitude for your support, for always inspiring us to push ourselves, and for your hard work that’s the backbone of this industry. That’s what makes us care so much. We wanted to remind you of some of the ways we care, and the how we like to show it.
Caring is… Listening
Our Customer Care knows the most important thing we can do is to make you feel heard, understood, and supported. They’re here not only to guide you through troubleshooting, though they’re great at that. They’ll accept your feedback and make sure it gets delivered to the right ears. You can connect with our team through email, phone, or remote access. Whatever your situation is, you can be sure your insights go beyond your specific case and are taken into consideration for the direction of this company.
“PrimeroEdge is an innovative software program with staff who listen to their customers to continue to develop new and improved functionality.” – Assistant Food Service Director at Alief ISD, Texas
Caring is… Resolving
Our teams know that when you win, we win. There’s nothing our Customer Care team finds more satisfying than being able to make your job easier. We always want your experience with us to be quick, easy, and informative. That’s why our specialists go through a thorough training program to have the best technical knowledge that pairs with their industry knowledge. We are not afraid of big challenges! As the saying goes… “Nothing is unsolvable for PrimeroEdge’s support team!” Or, at least, we hope that will become a saying!
“Customer service is awesome! Primero has been there alongside all of us. While we stressed, they were designing, writing queries, helping us get the reports we needed. This company is truly dedicated to our success. I have been with the company since 2009 and I only have positive things to say.” – Child Nutrition Director at White Settlement ISD, Texas
Caring is… Sharing
Customer Care is above all a resource. They’re your steady guides and ongoing trainers. They’re happy to share their PrimeroEdge-related knowledge, experiences, and advice. The more you know, the more you can do. So don’t hesitate to draw from our teams’ well of information. Aside from being a resource, they can also direct you to plenty of in-house resources all written with your industry in mind. It’s a priority for us to help you feel confident in yourself and our software because we design with you in mind.
“We have been very happy with the software and technical assistance when needed. The product meets a variety of our needs and can be used by multiple levels of people in our operation.” – Food Service Director at Derry Township School District, Pennsylvania
Feel free to reach out to our specialists any time at 866-442-6030 or email customercare@primeroedge.com. They love to hear from you! They are available from 5:00 a.m. to 7:00 p.m. CST, Monday through Thursday, and 5:00 a.m. to 6:00 p.m. CST on Fridays (excluding a few observed holidays). Click here to learn more about our Customer Care team.
