Careers 2018-11-09T14:55:44+00:00
PrimeroEdge Careersw - Join The Team

Careers

PrimeroEdge is powered by passionate people who invest their time and talents into helping our customers succeed. We have exciting things happening and are growing rapidly. We are looking for team members who want to be part of our growth and part of our family. Most importantly, we are looking for people who want to be part of something bigger than selling a product or providing a service. We are helping schools feed children, which in many cases is the only meal they may receive each day.

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To apply for a position, please send your resume to careers@primeroedge.com

Openings

PrimeroEdge Business Analyst will

  • Review and analyze existing functionality for areas of improvement.
  • Interact with internal and external customers to discover needs in order to design new features and functionalities.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs.
  • Assimilate stakeholder priorities resulting in a prioritized, estimated and groomed Product Backlog.
  • Work in Scrum environment and proactively communicate and collaborate with customers and the team as needed to design software to help K-12 school nutrition professionals achieve excellence.
  • Design/mockup new User Interfaces to create the optimal user experience.
  • Demonstrate new and existing functionality to both internal and external users.
  • While training is not the primary responsibility, some end-user training may be required especially in early stages of large projects.
  • Travel from time to time as needed to gather first-hand information.

Who you are

  • You are an excellent communicator. You easily interact professionally with a diverse group including executives, managers, and subject matter experts via phone, email and occasional on-site meetings.
  • You can learn a large proprietary software suite quickly and thoroughly.
  • You are innovative and eager to implement new ideas.
  • You are detail-oriented with strong work ethics.
  • You thrive on listening to customer needs and desires then communicating those needs clearly to our internal development team.
  • You are comfortable preparing and presenting detailed presentations for internal and external customers.
  • You have a knack for explaining complex processes/instructions to end-users.
  • You know how to drive projects and get things done through a team of individuals.
  • Have an undergrad degree or equivalent

Content Specialist

As a Content Specialist, you will be part of a team responsible for creating use and training content for a complex software solution. With guidance from the project manager, you will design and build training guides, videos, and step by step instructions that meet the needs of multiple adult learning styles for our K-12 Nutrition customers.

The successful candidate will be familiar with MS Office products and comfortable interacting with the customers and team members throughout the day. You will be working on multiple projects at the same time, so an ability to focus on the details and switch projects quickly will be an essential skill. This is an entry level position and the ability to manage and complete projects on time is required.

Who you are

  • You are a Bachelor’s Degree or equivalent experience
  • You have strong working knowledge of the Microsoft Office suite to create deliverables, including Excel, PowerPoint, Visio and Word
  • You have excellent analytical, organizational and communication skills required
  • You have strong interpersonal skills and the ability to work effectively with team members from all departments
  • You have the ability to explain complex information in simple visual ways
  • You have the ability to juggle multiple competing priorities while still meeting deadlines, and the ability to work on multiple projects at one time
The Customer Care Specialist plays a key role in helping our customers solve software issues, build knowledge, increase user adoption and promote best practices through the delivery of high quality PrimeroEdge software support enabling schools across the nation to feed children.

As a Customer Care Specialist you will:

•       Understand PrimeroEdge software as it relates to our customers and industry.

•       Stay abreast of upgrades and new features, documenting new troubleshooting steps as needed.

•       Deliver helpful, interesting, innovative, and effective technical support to external customers and log detailed information for each contact.

•       Provide clear written and verbal step-by-step instructions to be understood by customers and team members.

•       Diagnose and resolve technical issues while documenting resolution and knowledgebase articles.

•       Partner with other team members to resolve customer issues through collaboration and teamwork.

•       Improvise, think creatively and find the solution when it may not be clear.

•       Evaluate information gathered from multiple sources to distinguish user requests from the underlying true needs.

•       Review and analyze your customers’ use of the PrimeroEdge software to identify areas that can be optimized.

•       Educate customers via phone, email, and screen sharing sessions on features they are not utilizing to their fullest.

•       Build stronger business relationships through each customer touch-point.

•       Engage in special projects to support the success of our team and our customers.

•       Constantly learn and grow your skill set.

Who you are:

•       You have a Bachelor’s degree or equivalent work experience.

•       You are a customer-focused professional with at least 1 year of experience in customer service or customer support.

•       You have a genuine desire to help people and understand that on occasion helping someone may require flexible working hours.

•       You have a strong knowledge of MS Office applications including Outlook, Word, Excel, and PowerPoint.

•       You can learn a large proprietary software suite quickly and thoroughly.

•       You are detail-oriented with strong work ethics and are self-driven.

•       You like figuring out puzzles and solving problems.

•       You have a keen sense of ownership and a bias for action.

•       You are an excellent communicator. You easily interact professionally with a diverse group including executives, managers, and subject matter experts via phone, email and occasional on-site meetings (less than 10% of travel is possible).

•       You thrive on listening to customer needs and desires then communicating those needs clearly to our internal teams.

•       You have a knack for explaining complex processes/instructions to end-users.

•       You are comfortable in a fast-paced environment and can contribute as an individual or as a team member.

•       You understand the value of building customer relationships virtually with the goal of continued loyalty and advocacy.

As a Customer Success Mentor, you will

  • Understand PrimeroEdge modules in the functional and technical areas of our software as they relate to customer environments
  • Lead the planning and implementation of PrimeroEdge
  • Facilitate the definition of project scope, goals and deliverables
  • Define project tasks and resource requirements
  • Assemble and coordinate project staff
  • Plan and schedule project timelines
  • Track project deliverables using appropriate tools
  • Constantly monitor and report on the progress of the  project to all Stakeholders
  • Present reports defining project progress, problems and solutions
  • Implement and manage project changes and interventions to achieve project outputs
  • Project evaluations and assessment of results
  • Adhere to company and industry best practices and techniques in processes and procedures in the delivery of support
  • You may be asked to engage in special projects to support the success of our customers
  • Provide written and verbal step by step instructions to be understood by customers and team members

Who you are

  • Bachelor’s degree or equivalent work experience
  • Minimum 1 year working with K12 food nutrition software
  • Minimum 1-year experience in a customer support or customer service role
  • Strong moderate to an advanced working knowledge of MS Office applications, including Word, Excel, and PowerPoint
  • Improvise, think creatively and find the solution when it may not be clear
  • Ability to prioritize and perform multiple high priority tasks concurrently with minimal direction
  • The ability to learn software solutions quickly using pre-release documentation and pre-release software
  • Excellent written and verbal English skills for the purpose of customer communication
  • A genuine interest/aptitude in working with people, ability to work in a fast paced environment with multiple projects, problem solve and team play
  • Can work independently without supervision, is detail oriented and works well under pressure
  • Ability to work some flexible hours, including the time before and after normal business hours, weekends and holidays if the need arises
  • Ability to travel an average of 10% as business needs arise

The Marketing Specialist will be an integral member of the Content Marketing team. The main responsibilities for this position involve maintaining standards for content creation, while ensuring professional quality on all published content.

Marketing Specialist Job Responsibilities

  • Create, test, deploy, and monitor automated marketing functionality and lead generation campaigns using Infusionsoft CRM
  • Write various copy collateral, including blogs, eBooks, product descriptions, and technical documents
  • Establish and implement guidelines, leveraging best practices, for marketing automation, across email marketing, nurture programs, scoring, landing pages, and web forms
  • Work with marketing manager to create meaningful segmentation across specific market segments and roles to tailor campaign and program messages for targeted audiences
  • Present at various industry conferences and online webinars
  • Create various marketing collateral using Adobe products, including Photoshop, Illustrator, and Premier

Who you are

  • You have a Degree in Marketing, Business, or a related field
  • You have excellent writing skills with up to 2 years of writing a variety of content such as blogs, web articles and more
  • You have experience with WordPress and landing page design
  • Have experience with video editing and graphic design; knowledge in Photoshop, Illustrator and Premier
  • You have the ability to work in a fast-paced environment where the demands and directions of the work are constantly changing
  • Experience with email campaigns and can establish and analyze key metrics, with a goal of measuring digital marketing program results and identifying areas of improvement for digital marketing campaigns
  • You must have the willingness to grow on a young team

As a Project Coordinator, you will assist project managers to ensure the successful implementation of PrimeroEdge. On a daily basis, you will review open action items and follow up as needed, schedule training and webinars, maintain project information in SharePoint and attend project meetings.

As a Project Coordinator, you will

· Assist with project documentation such as planning, agendas, etc.

· Review and organize project documents

· Create presentations in MS PowerPoint

· Create and follow up on issue and request cases

· Coordinate meeting schedules

· Enter implementation related data into PrimeroEdge

· Coordinate training and webinars

· Track and report all training provided to the customer

· Maintain project page in SharePoint

· Attend project meetings as needed

Who you are

· You will have a bachelor’s degree or equivalent work experience

· You will have strong to advanced working knowledge of MS Office applications, including Word, Excel, and PowerPoint

· You have to improvise, think creatively and find the solution when it may not be clear

· You should have the ability to prioritize and perform multiple high priority tasks concurrently with minimal direction

· You have the ability to learn software solutions quickly using pre-release documentation and pre-release software

· You have excellent written and verbal English skills for the purpose of customer communication

· You have a genuine interest / aptitude in working with people, ability to work in fast paced environment with multiple projects, problem solve and team play

· You can work independently without supervision, is detail oriented and works well under pressure

· You have the ability to work some flexible hours, including time before and after normal business hours, weekends and holidays if the need arises

We are currently scheduling phone interviews and follow-up in-person interviews as we plan to fill this role quickly. If you are a good fit for this role and the position sounds like it’s in line with your career goals, reach out to us today.

Software Development Manager

As a Software Development Manager, you will be Working with project teams and stakeholders to ensure that requirements gaps or issues are resolved in a transparent and timely manner.

Who you are

  • You have a Bachelor’s Degree in Computer Science/Math or related field
  • You have four years of experience managing software development teams
  • You have 9 years of experience in understanding of all aspects of software engineering, including coding, architecture and design
  • You have a strong object-oriented programming background
  • You have hands-on experience with C#
  • You have strong experience with JavaScript
  • You are proficient in MSSQL databases
  • You are comfortable with RestAPI
  • You have experience of SDLC and Scrum
The prime Solution Expert candidate is:

•      Motivated and energized by the ability to control your income

•      Self-managed, and takes initiative to start and complete tasks without constant direction.

•      Skilled in building and maintaining relationships with prospects and current customers

•      Able to display confidence in a variety of circumstances.

•      A strong listener, presenter, and public speaker.

•      A skilled multitasker, with the ability to prioritize, organize, and manage his or her time effectively.

•      Adaptable to last-minute changes in work and travel responsibilities

•      A team player, and works well with others.

•      Eager to learn.

•      Proficient with web presentation tools.

•      Experienced with CRM tools.

•      Excellent with verbal and written communication.

•      Comfortable with traveling (potentially) up to 20%, and must be able to lift 50 pounds.

As a Solution Expert, you will:

  • Source new sales Opportunities through inbound lead follow-ups and outbound calls and emails.
  • Understand customer needs and requirements.
  • Achieve annual goals.
  • Maintain and expand your database of prospective customers within your assigned territory.
  • Perform knowledgeable, engaging, and effective demos to prospects.
  • Develop sales opportunities by researching and Identifying potential accounts, soliciting new accounts, building relationships, providing technical information, and preparing Quotations.
  • Travel to School Nutrition conferences within the assigned territory
  • Drive the response process to various RFPs, including arranging meetings with product owners and subject matter experts to gather technical information for the RFP response

Technical Writer

As a Technical Writer, you will attend product development team meetings, stand up meetings and demos to understand product changes and create release notes that are easily understood and appealing to the end user.  Under the direction of the Content Team project manager, you will assist with other tasks such as User Guides, Quick Cards, Training Guides, and videos.

The successful candidate will be familiar with MS Office products and comfortable interacting with the customers and team members throughout the day. You will be working on multiple projects at the same time, so an ability to focus on the details and switch projects quickly will be an essential skill.

This is an experienced level position and the ability to manage and complete projects on time with minimal supervision is required.

Who You are

  • You have proven working experience in technical writing of software documentation
  • You have the ability to deliver high-quality documentation paying attention to detail
  • You have the ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • You have excellent written skills in English
  • You have strong working knowledge of Microsoft Office
  • You have the basic familiarity with the SDLC and software development
  • You have a University degree in Computer Science, Engineering or equivalent preferred
  • You have the ability to juggle multiple competing priorities while still meeting deadlines, and the ability to work on multiple projects at one time
  • You must be available to work a non-standard schedule in order to fulfill assigned duties and responsibilities