CAREERS

PrimeroEdge is powered by passionate people who invest their time and talents into helping our customers succeed. We have exciting things happening and are growing rapidly. We are looking for team members who want to be part of our growth and part of our family. Most importantly, we are looking for people who want to be part of something bigger than selling a product or providing a service. We are helping schools feed children, which in many cases is the only meal they may receive each day.

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To apply, please send us your résumé to careers@primeroedge.com, referencing the job title in the email subject line.

Openings

Customer Success Project Coordinator-Data Entry Specialist

The PrimeroEdge Customer Success department is seeking to hire a project coordinator-data entry specialist who will assist our project managers in organizing and coordinating software implementation projects. This task involves assisting with updating and monitoring project plans, creation, and submission of Freshdesk tickets, updating project schedules, organizing, and participating in stakeholder meetings, completing K-12 USDA menu planning data entry services, and ensuring project deadlines are met.

To be successful as a project coordinator-data entry specialist, you will need to be able to work on tight deadlines under pressure, work on multiple projects simultaneously, be competent in using Microsoft Office applications such as Word, Excel, and PowerPoint, and have exceptional internal and external customer service and communication skills.

Project Coordinator-Data Entry Specialist Responsibilities:

  • Maintain, monitor, and update project plans, project schedules, and project summary reports
  • Schedule, organize, attend, and participate in stakeholder meetings
  • Document and follow up on important actions-items and decisions from project meetings as requested by the project manager
  • Prepare necessary customer-facing presentation materials for project meetings
  • Assist with development of project strategies and project planning
  • Assist in delivering a quality and consistent project management implementation experience for new customers by using professional project management techniques, organized learning opportunities, and clear communication
  • Assist the project manager to ensure projects adhere to the project scope, frameworks, and that all documentation is maintained appropriately
  • Assist in facilitating and scheduling project meetings and distributing minutes to all project team members and stakeholders
  • Provide ongoing and consistent maintenance of project management calendars for fulfilling each goal and objective
  • Facilitate project meetings in the absence of the project manager when necessary
  • Provide implementation go-live support and assist with post-go-live pro-active customer calls during the back-to-school season
  • Demonstrate excellent problem solving, critical thinking, and strategic planning skills
  • Manage K-12 USDA menu planning, production, and inventory data entry efforts
  • Understand PrimeroEdge modules in the functional and technical areas of the software as it relates to customer environments
  • Work closely with the project manager and support teams to prepare data imports, and monitor all aspects of the software implementation process
  • Assist in tracking and reporting on key project deliverables
  • Partner with other PrimeroEdge team members to resolve customer issues through collaboration and teamwork
  • Adhere to company and industry best practices, techniques, processes, and procedures in the delivery of support by engaging in special projects to support the success of our customers and other departments as requested
  • Provide phone and email support, logging detailed information for each communication
  • Assist in providing written and verbal step by step instructions in a comprehensible manner
  • Participate in teambuilding events, group training exercises, and continuing education sessions
  • All other tasks as directed by the manager of Customer Success

Who You Are:

  • You have a bachelor’s degree in business or related field of study or a minimum of two to three years of relevant work experience as determined by the manager of Customer Success
  • You have a proven ability to demonstrate superior internal and external customer service, a willingness to be an active team player, and demonstrate a positive attitude in a professional setting
  • You have an ability to work effectively and be productive both independently and as part of a team
  • You are competent in Microsoft applications including Word, Excel, Outlook, PowerPoint, and project management software applications such as Wrike
  • You have experience and knowledge of file management and other administrative procedures
  • You accept constructive feedback well and face challenges with optimism
  • You have a desire and willingness to contribute to your own success and to the success of your colleagues
  • You are available and willing to occasionally work extended hours when needed
  • You have a proven ability for demonstrating excellent time management practices
  • You improvise, think creatively, and find the solution when it may not be clear
  • You learn software solutions quickly using pre-release documentation and pre-release software
  • You are ambitious and goal-driven with a willingness to work towards internal career growth opportunities

Preferred Requirements:

  • Three to five years of K-12 school foodservice, child nutrition operations experience
  • General knowledge and understanding of USDA funded meal programs
  • Two or more years of data entry management experience
  • Experience in reading and understanding USDA CN labels and nutrition data
  • Comprehensible understanding of USDA meal patterns and meal component contributions
  • Two to three years of project coordinator or administrative assistant experience in a professional capacity
PrimeroEdge Is looking to add a Customer Support Specialists to our team in the Houston office.

A PrimeroEdge Customer Support Specialist will

  • Understand our PrimeroEdge software and how customers utilize and interact on a daily basis
  • Learn a large proprietary software suite quickly and thoroughly
  • Diagnose, troubleshoot, resolve issues, and document well-defined resolutions
  • Be an exceptional customer advocate, listening, understanding, and responding to the customer’s needs.
  • Collaborate with others to deliver effective resolutions and technical support

Who You Are

  • Excellent computer knowledge
  • Good working knowledge of MSOffice suite
  • Communicate professionally with customers and coworkers
  • Exemplary use of communication tools like phone, chat messenger, and email
  • Proven success in working through complex questions and forming effective solutions
  • Strong sense of ownership and accountability with a solid work ethic and is self-driven
  • Clear written and verbal skills in presenting detailed information in a organized manner

Preferred Experience

  • Bachelor’s degree or equivalent work experience
  • Minimum of 2 years of work experience
  • Bilingual (Spanish is a plus)
  • Previous technical, customer service support experience, industry or software knowledge is a plus
The Junior Project Manager plays a key role in the overall successful implementation of the PrimeroEdge Child Nutrition software. The Junior Project Manager is typically the first contact with the customer after the sale and provides one on one support and guidance through email, phone calls, scheduled training, webinars, and technical assistance.

Delivering quality and consistent implementation experience for new customers by using professional project management techniques, organized learning opportunities, clear communication, with a focus on the customer is critical to the overall success of the Junior Project Manager’s role with PrimeroEdge.

A PrimeroEdge Junior Project Manager will

  • Understand PrimeroEdge modules in the functional and technical areas of the software as it relates to customer environments
  • Guide customers through the implementation process and maintain project details using the project management software, Wrike
  • Provide configuration training and QA sessions to include how PrimeroEdge helps customers meet USDA guidelines
  • Work closely with School Foodservice Department Administrators and Support teams to develop project plans, prepare data imports, and monitor all aspects of the software implementation process
  • Track and report on key project deliverables, assess project needs and adjust project plans as needed
  • Partner with other PrimeroEdge team members to resolve customer issues through collaboration and teamwork
  • Adhere to company and industry best practices, techniques, processes, and procedures in the delivery of support by engaging in special projects to support the success of our customers
  • Provide phone and email support with direct customer contact, logging detailed information for each contact
  • Provide written and verbal step by step instructions to be understood by customers and team members
  • Participate in teambuilding events, group training exercises, and continuing education sessions

Who You Are

  • You have a bachelor’s degree or equivalent work experience
  • You have a minimum of 2 years of experience working with K12 food nutrition software
  • You have a minimum of 2 years experience in customer support or customer service role
  • You have moderate to advanced working knowledge of MS Office applications, including Word, Excel, and PowerPoint
  • You improvise, think creatively, and find the solution when it may not be clear
  • You prioritize and perform multiple high-priority tasks concurrently with minimal direction
  • You learn software solutions quickly using pre-release documentation and pre-release software
  • You have excellent written and oral communication skills
  • You have a genuine interest in working with people and an ability to work in a fast-paced environment
  • You are detail-oriented and work independently with minimal supervision
  • You are available to work flexible hours as needed
  • You have an ability to consistently meet critical deadlines under pressure
  • You have the ability to manage multiple projects at various levels of complexity simultaneously
  • You demonstrate superior organizational and time management practices
  • You are goal-driven with a passion for teambuilding and strive to contribute to a culture of teamwork

Preferred Experience

  • 3-5 years of USDA-regulated School Foodservice operations leadership experience
  • Proficient in project management software such as Wrike
  • 1-2 years of project management experience in a professional capacity
We’re Growing!

Are you excited by the potential that comes with un-capped commissions in a large, multi-state sales territory? Do you also like having the stability of a substantial base salary? PrimeroEdge is looking for driven, consultative sales professionals eager to expand their territories and offering the flexibility of a remote working environment.

We’re seeking excellent individuals residing in the state of WA, OR, or ID to take charge of their earning potential and make a difference in the lives of children by bringing their skills to PrimeroEdge. Read on below to learn more!

The PrimeroEdge Solution Expert is more than just a sales position. You will be the consultant for K-12 Nutrition Departments and educate them on how technology can benefit their programs in numerous different ways from increased participation and sales, to decreased expenses and waste through inventory control, and many more. The solutions expert is responsible for the entire sales process from prospecting to purchase order execution and all steps in between.

A PrimeroEdge Solution Expert will

  • Source new sales Opportunities through inbound lead follow-ups and outbound calls and email prospecting.
  • Understand customer needs and requirements.
  • Achieve annual goals: both in sales achievement and product & industry knowledge.
  • Maintain and expand your database of prospective customers within your assigned territory through an entrepreneurial approach. The ideal candidate will view their territory as their own business.
  • Perform knowledgeable, engaging, and effective demos to prospects.
  • Develop sales opportunities by researching and Identifying potential accounts, soliciting new accounts, building relationships, providing technical information, and preparing Quotations.
  • Develop strategic business plan to execute in specific territory based on competitive landscape.
  • Travel to School Nutrition conferences within the assigned territory.
  • Be thoughtful and “quick on their feet” to handle potential objections & hurdles.
  • Drive the response process to various RFPs, including arranging meetings with product owners and subject matter experts to gather technical information for the RFP response

Who You Are

  • Motivated and energized by the ability to control your income.
  • Self-managed: Self-Starter, and takes initiative to start and complete tasks without constant direction.
  • Skilled in building and maintaining relationships with prospects and current customers.
  • Able to display confidence in a variety of circumstances.
  • Competitive spirit – winning motivates you to achieve greater success.
  • Have superb follow-up skills and time management.
  • A strong listener, presenter, and public speaker.
  • Be comfortable and confident speaking to small & large groups: both in-person and virtually.
  • A skilled multitasker, with the ability to prioritize, organize, and manage his or her time effectively.
  • Passionate about technology: stays up to date on current trends in the software and consumer electronics space.
  • Adaptable to last-minute changes in work and travel responsibilities.
  • A team player, and works well with others.

Expert Care Specialist

The Expert Care Specialist plays a key role in helping our customers solve software issues, build knowledge, increase user adoption and promote best practices through the delivery of high-quality software support around the PrimeroEdge Child Nutrition products enabling schools across the nation to feed children.

Who you are…you have:

  • Bachelor’s or master’s degree or equivalent work experience
  • Minimum of 1-year experience with Server and Network work
  • Minimum 1-year experience in a customer support or customer service role.
  • Ability to work on projects while maintaining a high closure rate of trouble tickets.
  • Minimum 1-year experience working knowledge of Microsoft SQL Scripting (TSQL).
  • Advance knowledge of MS Office. (Excel, Word, etc.)
  • Working Knowledge of Microsoft PowerShell.
  • Improvise, think creatively and find the solution when it may not be clear.
  • Experience troubleshooting via remote access tools (GoToAssist, LogMeIn, Windows RDP, various VPNs)
  • Experience troubleshooting network protocols
  • Ability to prioritize and perform multiple high priority tasks concurrently with minimal direction
  • Ability to learn software solutions quickly using pre-release documentation and pre-release software.
  • Excellent written and verbal English skills for the purpose of customer communication
  • Able to present project updates to customer representatives
  • Ability to work and learn in a team environment.
  • Ability to work independently without supervision, is detail oriented and works well under pressure
  • Ability to work some flexible hours, including time before and after normal business hours, weekends and holidays if the need arises.
  • Ability to travel an average of 10% as business needs arise.
  • Organized, task and project driven

As an Expert Care Specialist, you will:

  • Understand PrimeroEdge and SchoolCafé in the functional and technical areas of our software as they relate to customer environments
  • Stay abreast of upgrades and new features, documenting new troubleshooting steps as needed
  • Diagnosing and resolving technical issues and documenting resolution and knowledge base (KB) articles
  • Deliver interesting, innovative, stimulating and effective technical support for external customers
  • Contributes to the development and maintenance of documentation for customer and team member knowledge.
  • Partner with other team members to resolve customer issues through collaboration and teamwork.
  • Adhere to company and industry best practices and techniques in processes and procedures in the delivery of support
  • You may be asked to engage in special projects to support success of our customers
  • Phone and Email Support with direct customer contact, logging detailed information for each contact
  • Provide written and verbal step by step instructions to be understood by customers and team members
  • Adhere to SOC Compliance procedures and best practices. Document server access each and every time

Preferred

  • Microsoft or CompTIA Certifications (Networking, SQL Server, Windows Server/Desktop Management, Database Management)
  • Ability to build customer relationships virtually with the goal for continued
    customer loyalty and advocacy.

Business Analyst

PrimeroEdge Is looking to add a Business Analyst to join our State Solutions team. Our ideal candidate is an independent worker with an eye for technology and for user experience. You’re a fast learner, a good communicator, and understand how to speak to both customers and developers. As a member of Product Management, you’ll report to the Manager, working closely alongside Product Owners and developers while sometimes venturing out to learn firsthand the problems our customers are having.

Who you are:

  • Someone who understands how design affects user experience and ways to make things easier for users that are using the product.
  • A frequent user of a variety of different kinds of software who can understand why each is easy or difficult to use, while being able to verbalize why it’s easy or difficult to use.
  • Someone who can communicate equally well with users in understanding what exactly they’re asking for and developers in explaining things in a way that it can be implemented into the product.
  • Detail-oriented with an ability to look at designs from different aspects to understand the finer intricacies of the design and consider different approaches to ensure a complete spec on any requirements.
  • A quick learner who can soak in information about the software and enact meaningful changes from their learning.
  • Business acumen that allows them to explain the why in addition to the how.

In the context of Scrum training, BAs typically fit within the Scribe, Proxy, or Business Representative role. They may come up with innovations of their own, but more likely, they will be taking requirements from others, both internal and external, and fleshing them out into specs that can be implemented by the development team.

In respect to the Product Owner, the Business Analyst does not work for them, but alongside them. The PO continues writing user stories and managing the backlog, while the BA takes user stories that the PO writes and helps flesh them out, whether by expanding on requirements and acceptance criteria, building mockups, or even just reviewing to ensure that it works in the context of the business. In a similar regard, the BA advises on backlog refinement, providing a perspective from the business side for evaluating future tasks. A BA can belong to one or many Scrum teams.

Responsibilities:

  • Work within a Scrum team to ensure that requirements are fleshed out and presented in a way that they can be seamlessly integrated into our existing product.
  • Communicate with users both internally and externally to build design specs for new features and feature improvements.
  • Work with the Product Owner to consider business need in refining and prioritizing the Product Backlog.
  • Review and analyze existing functionality for areas of improvement.
  • Design and mockup new user interfaces to create the optimal user experience.
  • Interact with customers to gather requirements and ensure their needs are being met from new designs.
  • Maintain detailed working knowledge of assigned areas, including systems, organization, and business processes

Preferred Experience:

  • An excellent communicator. You easily interact professionally with a diverse group including executives, managers, and subject matter experts via phone, email and occasional on-site meetings.
  • Familiar with federal Nutrition Programs and have experience with Distribution of USDA Foods. Additional experience in the utilization of State-level state food ordering software and/or inventory management software. Preferred experience
  • A quick interpreter to implement state and federal regulations to ensure compliance.
  • A quick learner who can absorb information about a large proprietary software and a regulation-heavy industry.
  • An innovator with a great understanding of software and user experience best practices
  • Knowledgeable of common business practices and adept at cost-benefit analysis
  • Detail-oriented and highly organized with a strong work ethic
  • A champion for the user who knows how to take what a user wants and translate it into a useful, intuitive feature
  • Comfortable preparing and presenting detailed presentations for both internal and external audiences
  • A college graduate with a relevant undergrad degree, or someone who has proven themselves as a capable worker in a similar capacity
  • Knowledgeable about school nutrition programs (but if not, we’ll be glad to teach you)