Careers 2020-01-03T17:23:42+00:00

Careers

PrimeroEdge is powered by passionate people who invest their time and talents into helping our customers succeed. We have exciting things happening and are growing rapidly. We are looking for team members who want to be part of our growth and part of our family. Most importantly, we are looking for people who want to be part of something bigger than selling a product or providing a service. We are helping schools feed children, which in many cases is the only meal they may receive each day.

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To apply for a position, please send your resume to careers@primeroedge.com

Openings

PrimeroEdge is looking to add a Customer Care Expert to our team. Our ideal candidate plays a key role in helping our customers solve software issues, build knowledge, increase user adoption and promote best practices through the delivery of high-quality software support around the PrimeroEdge Child Nutrition products, enabling schools across the nation to feed children.

A PrimeroEdge Customer Care Expert will

  • Understand PrimeroEdge and SchoolCafé in the functional and technical areas of our software as they relate to customer environments
  • Stay abreast of upgrades and new features, documenting new troubleshooting steps as needed
  • Diagnosing and resolving technical issues and documenting resolution and knowledge base (KB) articles
  • Deliver interesting, innovative, stimulating and effective technical support for external customers
  • Contributes to the development and maintenance of documentation for customer and team member knowledge
  • Partner with other team members to resolve customer issues through collaboration and teamwork
  • Adhere to company and industry best practices and techniques in processes and procedures in the delivery of support
  • You may be asked to engage in special projects to support success of our customers
  • Phone and Email Support with direct customer contact, logging detailed information for each contact
  • Provide written and verbal step by step instructions to be understood by customers and team members

Who You Are

  • Bachelor’s or Master’s degree or equivalent work experience
  • Minimum of 1-year experience with Server and Network work
  • 1-year experience in a customer support or customer service role
  • Minimum 1-year experience working knowledge of Microsoft SQL Scripting (TSQL)
  • Advance knowledge of MS Office (Excel, Word, etc.)
  • Working Knowledge of Microsoft PowerShell
  • Improvise, think creatively and find the solution when it may not be clear
  • Experience with troubleshooting via remote access tools (GoToAssist, Windows RDP, Cisco VPN)
  • Experience with troubleshooting network protocols
  • Ability to prioritize and perform multiple high priority tasks concurrently with minimal direction
  • Ability to learn software solutions quickly using pre-release documentation and pre-release software
  • Excellent written and verbal English skills for the purpose of customer communication
  • Able to present project updates to a customer representatives’ ability
  • To work and learn in a team environment
  • Ability to work independently without supervision, is detail oriented and works well under pressure
  • Ability to work some flexible hours, including time before and after normal business hours, weekends and holidays if the need arises
  • The ability to travel an average of 10% as business needs arise
  • Organized, task and project driven
  • PREFERRED: Microsoft or CompTIA Certifications (Networking, SQL Server, Windows Server/Desktop Management, Database Management).
  • PREFERRED: Ability to build customer relationships virtually with the goal for continued customer loyalty and advocacy.

A PrimeroEdge Customer Coach will

  • Understand the PrimeroEdge application as they relate to customer nutrition environments.
  • Stay abreast of upgrades and new features, incorporating information into delivery and documentation.
  • Deliver innovative, stimulating and effective training and documentation for internal and external customers.
  • Provide classroom style, formal software training; in person as well as web-based to different levels of users.
  • Act as a consultant to customers by identifying areas of opportunity for process and software changes, and sharing nutrition best practices.
  • Contribute to the development and maintenance of curriculum and documentation for course content and materials .
  • Partner with Project Managers to develop training plans for new customer projects.
  • Use best practices and techniques in methods, processes, procedures, and policies in the development and delivery of adult learning to aid in quick adoption for nutrition professionals.
  • Engage in special projects to support business processes and tools.

Who You Are

  • You have a Bachelor’s degree or equivalent work experience.
  • You have a minimum of 3 years of progressive experience in functional training and adult learning.
  • You have advanced working knowledge of MS Office applications.
  • You have strong presentation and group facilitation skills both online and in the classroom.
  • You are familiar and competent with audience-engagement methods and techniques.
  • You can grasp technical concepts and can learn software solutions quickly.
  • You have excellent written and verbal English skills.
  • You have a genuine interest in working with people, in a fast paced environment on multiple projects.
  • You can work independently without supervision.
  • You can work flexible hours as customer needs arise.
  • You can travel an average of 50%.

A PrimeroEdge Customer Success Mentor will

  • Understand PrimeroEdge modules in the functional and technical areas of our software as they relate to customer environments
  • Lead the planning and implementation of PrimeroEdge
  • Facilitate the definition of project scope, goals and deliverables
  • Define project tasks and resource requirements
  • Assemble and coordinate project staff
  • Plan and schedule project timelines
  • Track project deliverables using appropriate tools
  • Constantly monitor and report on the progress of the  project to all Stakeholders
  • Present reports defining project progress, problems and solutions
  • Implement and manage project changes and interventions to achieve project outputs
  • Project evaluations and assessment of results
  • Adhere to company and industry best practices and techniques in processes and procedures in the delivery of support
  • You may be asked to engage in special projects to support the success of our customers
  • Provide written and verbal step by step instructions to be understood by customers and team members

Who You Are

  • You will have a bachelor’s degree or equivalent work experience
  • You will have a minimum 1 year working with K12 food nutrition software
  • You will have a minimum 1-year experience in customer support or customer service role
  • You will have a strong, moderate to an advanced working knowledge of MS Office applications, including Word, Excel, and PowerPoint
  • You will improvise, think creatively and find the solution when it may not be clear
  • You have the ability to prioritize and perform multiple high priority tasks concurrently with minimal direction
  • You have the ability to learn software solutions quickly using pre-release documentation and pre-release software
  • You have excellent written and verbal English skills for the purpose of customer communication
  • You have a genuine interest/aptitude in working with people, ability to work in a fast paced environment with multiple projects, problem solve and team play
  • You can work independently without supervision, is detail oriented and works well under pressure
  • You have the ability to work some flexible hours, including the time before and after normal business hours, weekends and holidays if the need arises
  • You have the ability to travel an average of 10% as business needs arise

A PrimeroEdge Solution Expert will

  • Source new sales Opportunities through inbound lead follow-ups and outbound calls and emails.
  • Understand customer needs and requirements.
  • Achieve annual goals.
  • Maintain and expand your database of prospective customers within your assigned territory.
  • Perform knowledgeable, engaging, and effective demos to prospects.
  • Develop sales opportunities by researching and Identifying potential accounts, soliciting new accounts, building relationships, providing technical information, and preparing Quotations.
  • Travel to School Nutrition conferences within the assigned territory
  • Drive the response process to various RFPs, including arranging meetings with product owners and subject matter experts to gather technical information for the RFP response

Who You Are

  • Motivated and energized by the ability to control your income.
  • Self-managed, and takes initiative to start and complete tasks without constant direction.
  • Skilled in building and maintaining relationships with prospects and current customers.
  • Able to display confidence in a variety of circumstances.
  • A strong listener, presenter, and public speaker.
  • A skilled multitasker, with the ability to prioritize, organize, and manage his or her time effectively.
  • Adaptable to last-minute changes in work and travel responsibilities.
  • A team player, and works well with others.
  • Eager to learn.
  • Proficient with web presentation tools.
  • Experienced with CRM tools.
  • Excellent with verbal and written communication.
  • Comfortable with traveling (potentially) up to 20%, and must be able to lift 50 pounds.