What I Learned About Inspections; Part 2:
I took my inspections journey to the next level after interviewing one of our customers.
They were kind enough to invite me and our solution expert, Timothy Thai, to join them on one of their inspections to see first hand what they look for and how their process works.
The supervisors let us follow them around as they conducted their inspection. Here are 5 more things that I learned:
1. Federal audits are conducted every 3 years.
I am new to the industry, so this was new to me! However, as a reader I’m sure you already know this. In which case, please consider this a friendly reminder from yours truly. This is why you need to be doing inspections of your own! So things are in tip top shape when the big guys come in!
2. It’s helpful to have an extra set of eyes.
There is A LOT going on in a kitchen. Whether or not your kitchen is large or small, you only have one set of eyes. During our inspection, there were 3 supervisors on site. Not only can you divide and conquer by having multiple inspectors with you, but one person might catch something that another person didn’t.
3. You can make inspections into a fun competition instead of something intimidating.
Inspections don’t have to feel intimidating for your staff. One of our customers for example have created a fun competition out of the county’s health inspections. Any site who gets a perfect score of 100, receives a silver spoon award. If the site gets a 99…. Well no award for them! And they actually do get bummed out about it! Find something like this to do with your own district inspections. Everyone loves a little friendly competition.
4. Things move fast!
Your kitchens and your serving lines are moving quickly; which means you should too! This inspection required us to observe a lot during the serving period (in this case lunch), and that only left us with a short window of time to gather as much as information possible. I felt like a pinball bouncing around everywhere in that kitchen.
Keep in mind, you can’t miss anything , so put a little skip in your step and get to inspecting! Which brings me to my final observation…
5. It’s crucial to use the right tools
I didn’t just follow and observe! I inspected with the supervisors! We checked everything from menu accuracy, to uniforms, to food temps, to cleanliness. You name it, we inspected it! And like I said, things move fast and we had to write everything down!
“Last health inspection, 1-14-19, 100%”
I don’t know if you’re anything like me, but if you’re trying to take quick notes, your handwriting comes out like a doctor wrote you a prescription and a chicken attempted to make it look better.
Our customers did mention that they usually do use a tablet to access their inspections documents, they just forgot them this time.
So when Timothy and I left, we immediately knew they needed the Inspections app. No more writing things down and no more forgetting! They would always be able access it on their phones because fact is, phones aren’t something we easily forget these days. Plus, imagine all the photos and audio recordings they could take!!
If you haven’t had the chance to check out the Inspections app, I would highly recommend checking out this webinar where Solution Expert, Amanda Freeman, gives you an in depth look and goes over questions people in the industry have had about our product. I’m so grateful that I had the chance to go see what an inspection is like. We have the best customers!
Our inspections journey doesn’t end here! My new eBook “Inspections: 101” is available for download this summer, June 13th!