PrimeroEdge prides itself on responsive customer service. Customer calls are answered “live” (no queue) by a skilled PrimeroEdge Customer Care Representative. Customer Care usually resolves the situation over the phone, and if needed, access the computer remotely, view event logs and make corrections.
With PrimeroEdge Kickstart, you get more than implementation – you get dedicated partners focused on creating a successful school nutrition software system adapted to your needs. You’ll have your own, personal Customer Success Mentor to coach you through the entire implementation process.
PrimeroEdge is trusted by thousands of districts across the country and we’ve helped millions of students by providing software that allows districts to better manage their school nutrition programs.
I think PrimeroEdge has made inventory a lot easier, because we used to run on paper. Now the managers from each kitchen can actually see when they’re withdrawing their items and they know that their inventory is updated currently day-to-day.
It offers all of the software options that we need in one program, and it all works together. When I came across PrimeroEdge, I immediately knew this is the way we want to go. That’s why we moved forward with it, and it’s been a good experience – a very good team to work with.
PrimeroEdge has made it a lot easier, because before I even started with this district, they were using six separate entities but now we just use one – which makes it a lot easier for our managers and for us in the food service office.