PrimeroEdge’s experienced trainers understand that our customers have various levels of technical knowledge. But years of experience with our wide range of users has molded our training approach, ensuring that all trainees learn PrimeroEdge so that they can take full advantage of the system.
We offer conventional classroom, online, and webinar-style training methods to allow for a solution that best fits each customer’s needs.
Adaptive training options
An online help guide, Amigo, which provides in-depth instructions one step at a time
Knowledgeable trainers who specialize in training initiatives
Recorded training webinars to help you study up at your convenience
Easy-to-schedule trainings broken down by module, to avoid any confusion
PrimeroEdge’s conventional training takes a classroom instruction approach, featuring stand-up instruction, individual trainee workstations, and multi-media presentations. District personnel may also be trained in such a way that prepares them to train other staff and provide technical assistance as needed.
PrimeroEdge offers the online training option for users who are limited in travel, or for small classes where organizing travel and meeting facilities does not makes sense. Online training uses the same curriculum as the conventional training, and includes polls, quizzes and other tools to boost online interaction.
Sometimes, questions come up after the training ends and the work begins. Because of this, PrimeroEdge offers online training Q&A sessions. These live sessions are facilitated by a PrimeroEdge Customer Success Coach, who allows users to ask questions directly from their live data. These sessions are ideally suited for follow-up training for State and district personnel where we discuss frequently asked questions, as well as any in-depth questions that have popped up since the original training.
Online seminars, or webinars, offer similar benefits as online training sessions – but on a much larger scale. School districts often take advantage of PrimeroEdge webinars because of their flexibility. We offer multiple date and time options for each webinar, so that each user has greater control over their learning experience. These webinars will cover training topics, as well as other topics of interest in the child nutrition industry throughout the year.
All PrimeroEdge webinars are recorded and made available on a regular basis. These are ideal for new employees and refresher training throughout the year. Webinar recordings are available to view at any time that is convenient for the user, and can be paused or restarted when needed.
“Amigo”, our online help guide, provides step-by-step instructions to guide you through completing various tasks in PrimeroEdge. Amigo prompts you one step at a time, and waits while you complete each step before moving forward. This is useful when working with PrimeroEdge for the first time, working in a new area of PrimeroEdge, or when you don’t complete a task often enough to memorize it.
The guide uses smart search technology to quickly seek out words and phrases. Amigo even determines when you are in the process when you seek help, and starts you from that step instead of the beginning. And when you get to the “I can take it from here” stage, you can close the guide at any time. This guide minimizes training needs after project training has been completed, and reduces overall training costs.
Districts currently in the implementation process should contact their Customer Success Mentor for access to schedule online training. Established districts with PrimeroEdge should contact our Solutions team for costing information before scheduling time with our training department.
Our scheduling tool also provides on-demand training reports to verify training that is scheduled, as well as attendees who have registered. Training reports can be a valuable project assessment tool to help plan and manage training sessions. For example, if we notice that only 30% of registered attendees show up for Wednesday classes but other days average a 75% attendance rate, it may be determined that Wednesdays are not an effective day to schedule sessions.